Aorta Customer Survey

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1. Thinking about your choice of laboratory for dental prosthetic services please rate the main criteria for choice of lab selection.
1 Strongly Disagree2 Disagree3 Neutral4 Agree5 Strongly AgreeN/A
Fast Turnaround
1 Strongly Disagree
2 Disagree
3 Neutral
4 Agree
5 Strongly Agree
N/A
Pricing
1 Strongly Disagree
2 Disagree
3 Neutral
4 Agree
5 Strongly Agree
N/A
Using leading digital technology
1 Strongly Disagree
2 Disagree
3 Neutral
4 Agree
5 Strongly Agree
N/A
Australian made
1 Strongly Disagree
2 Disagree
3 Neutral
4 Agree
5 Strongly Agree
N/A
Discount / rewards
1 Strongly Disagree
2 Disagree
3 Neutral
4 Agree
5 Strongly Agree
N/A
Good customer service
1 Strongly Disagree
2 Disagree
3 Neutral
4 Agree
5 Strongly Agree
N/A
Online portal for ordering and tracking my jobs
1 Strongly Disagree
2 Disagree
3 Neutral
4 Agree
5 Strongly Agree
N/A
Experienced technicians
1 Strongly Disagree
2 Disagree
3 Neutral
4 Agree
5 Strongly Agree
N/A
2. Now thinking about the overall services provided by your dental prosthetic lab please rate the following in terms of importance to you now and in the future.
1 Strongly Disagree2 Disagree3 Neutral4 Agree5 Strongly AgreeN/A
Full lab service across all dental prosthetic product categories
1 Strongly Disagree
2 Disagree
3 Neutral
4 Agree
5 Strongly Agree
N/A
Digital workflow and real time case tracking
1 Strongly Disagree
2 Disagree
3 Neutral
4 Agree
5 Strongly Agree
N/A
Training and Seminars
1 Strongly Disagree
2 Disagree
3 Neutral
4 Agree
5 Strongly Agree
N/A
Reward system for high volume / loyalty
1 Strongly Disagree
2 Disagree
3 Neutral
4 Agree
5 Strongly Agree
N/A
Direct account management with personal engagement with key account managers
1 Strongly Disagree
2 Disagree
3 Neutral
4 Agree
5 Strongly Agree
N/A
Online portal to download forms, upload files, track jobs in lab directly
1 Strongly Disagree
2 Disagree
3 Neutral
4 Agree
5 Strongly Agree
N/A
Lab dedicated delivery and pick up “driver”
1 Strongly Disagree
2 Disagree
3 Neutral
4 Agree
5 Strongly Agree
N/A
Are you Aorta Australia's existing customer?