Aorta Customer Survey

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1. Thinking about your choice of laboratory for dental prosthetic services please rate the main criteria for choice of lab selection.

	1 Strongly Disagree	2 Disagree	3 Neutral	4 Agree	5 Strongly Agree	N/A
Fast Turnaround	1 Strongly DisagreeFast Turnaround 1 Strongly Disagree	2 DisagreeFast Turnaround 2 Disagree	3 NeutralFast Turnaround 3 Neutral	4 AgreeFast Turnaround 4 Agree	5 Strongly AgreeFast Turnaround 5 Strongly Agree	N/AFast Turnaround N/A
Pricing	1 Strongly DisagreePricing 1 Strongly Disagree	2 DisagreePricing 2 Disagree	3 NeutralPricing 3 Neutral	4 AgreePricing 4 Agree	5 Strongly AgreePricing 5 Strongly Agree	N/APricing N/A
Using leading digital technology	1 Strongly DisagreeUsing leading digital technology 1 Strongly Disagree	2 DisagreeUsing leading digital technology 2 Disagree	3 NeutralUsing leading digital technology 3 Neutral	4 AgreeUsing leading digital technology 4 Agree	5 Strongly AgreeUsing leading digital technology 5 Strongly Agree	N/AUsing leading digital technology N/A
Australian made	1 Strongly DisagreeAustralian made 1 Strongly Disagree	2 DisagreeAustralian made 2 Disagree	3 NeutralAustralian made 3 Neutral	4 AgreeAustralian made 4 Agree	5 Strongly AgreeAustralian made 5 Strongly Agree	N/AAustralian made N/A
Discount / rewards	1 Strongly DisagreeDiscount / rewards 1 Strongly Disagree	2 DisagreeDiscount / rewards 2 Disagree	3 NeutralDiscount / rewards 3 Neutral	4 AgreeDiscount / rewards 4 Agree	5 Strongly AgreeDiscount / rewards 5 Strongly Agree	N/ADiscount / rewards N/A
Good customer service	1 Strongly DisagreeGood customer service 1 Strongly Disagree	2 DisagreeGood customer service 2 Disagree	3 NeutralGood customer service 3 Neutral	4 AgreeGood customer service 4 Agree	5 Strongly AgreeGood customer service 5 Strongly Agree	N/AGood customer service N/A
Online portal for ordering and tracking my jobs	1 Strongly DisagreeOnline portal for ordering and tracking my jobs 1 Strongly Disagree	2 DisagreeOnline portal for ordering and tracking my jobs 2 Disagree	3 NeutralOnline portal for ordering and tracking my jobs 3 Neutral	4 AgreeOnline portal for ordering and tracking my jobs 4 Agree	5 Strongly AgreeOnline portal for ordering and tracking my jobs 5 Strongly Agree	N/AOnline portal for ordering and tracking my jobs N/A
Experienced technicians	1 Strongly DisagreeExperienced technicians 1 Strongly Disagree	2 DisagreeExperienced technicians 2 Disagree	3 NeutralExperienced technicians 3 Neutral	4 AgreeExperienced technicians 4 Agree	5 Strongly AgreeExperienced technicians 5 Strongly Agree	N/AExperienced technicians N/A

2. Now thinking about the overall services provided by your dental prosthetic lab please rate the following in terms of importance to you now and in the future.

	1 Strongly Disagree	2 Disagree	3 Neutral	4 Agree	5 Strongly Agree	N/A
Full lab service across all dental prosthetic product categories	1 Strongly DisagreeFull lab service across all dental prosthetic product categories 1 Strongly Disagree	2 DisagreeFull lab service across all dental prosthetic product categories 2 Disagree	3 NeutralFull lab service across all dental prosthetic product categories 3 Neutral	4 AgreeFull lab service across all dental prosthetic product categories 4 Agree	5 Strongly AgreeFull lab service across all dental prosthetic product categories 5 Strongly Agree	N/AFull lab service across all dental prosthetic product categories N/A
Digital workflow and real time case tracking	1 Strongly DisagreeDigital workflow and real time case tracking 1 Strongly Disagree	2 DisagreeDigital workflow and real time case tracking 2 Disagree	3 NeutralDigital workflow and real time case tracking 3 Neutral	4 AgreeDigital workflow and real time case tracking 4 Agree	5 Strongly AgreeDigital workflow and real time case tracking 5 Strongly Agree	N/ADigital workflow and real time case tracking N/A
Training and Seminars	1 Strongly DisagreeTraining and Seminars 1 Strongly Disagree	2 DisagreeTraining and Seminars 2 Disagree	3 NeutralTraining and Seminars 3 Neutral	4 AgreeTraining and Seminars 4 Agree	5 Strongly AgreeTraining and Seminars 5 Strongly Agree	N/ATraining and Seminars N/A
Reward system for high volume / loyalty	1 Strongly DisagreeReward system for high volume / loyalty 1 Strongly Disagree	2 DisagreeReward system for high volume / loyalty 2 Disagree	3 NeutralReward system for high volume / loyalty 3 Neutral	4 AgreeReward system for high volume / loyalty 4 Agree	5 Strongly AgreeReward system for high volume / loyalty 5 Strongly Agree	N/AReward system for high volume / loyalty N/A
Direct account management with personal engagement with key account managers	1 Strongly DisagreeDirect account management with personal engagement with key account managers 1 Strongly Disagree	2 DisagreeDirect account management with personal engagement with key account managers 2 Disagree	3 NeutralDirect account management with personal engagement with key account managers 3 Neutral	4 AgreeDirect account management with personal engagement with key account managers 4 Agree	5 Strongly AgreeDirect account management with personal engagement with key account managers 5 Strongly Agree	N/ADirect account management with personal engagement with key account managers N/A
Online portal to download forms, upload files, track jobs in lab directly	1 Strongly DisagreeOnline portal to download forms, upload files, track jobs in lab directly 1 Strongly Disagree	2 DisagreeOnline portal to download forms, upload files, track jobs in lab directly 2 Disagree	3 NeutralOnline portal to download forms, upload files, track jobs in lab directly 3 Neutral	4 AgreeOnline portal to download forms, upload files, track jobs in lab directly 4 Agree	5 Strongly AgreeOnline portal to download forms, upload files, track jobs in lab directly 5 Strongly Agree	N/AOnline portal to download forms, upload files, track jobs in lab directly N/A
Lab dedicated delivery and pick up “driver”	1 Strongly DisagreeLab dedicated delivery and pick up “driver” 1 Strongly Disagree	2 DisagreeLab dedicated delivery and pick up “driver” 2 Disagree	3 NeutralLab dedicated delivery and pick up “driver” 3 Neutral	4 AgreeLab dedicated delivery and pick up “driver” 4 Agree	5 Strongly AgreeLab dedicated delivery and pick up “driver” 5 Strongly Agree	N/ALab dedicated delivery and pick up “driver” N/A

Are you Aorta Australia's existing customer?

Yes
No

Please rate Aorta Australia across key attributes.

	1 Poor	2 Fair	3 Good	4 Very good	5 Excellent	N/A
Value	1 PoorValue 1 Poor	2 FairValue 2 Fair	3 GoodValue 3 Good	4 Very goodValue 4 Very good	5 ExcellentValue 5 Excellent	N/AValue N/A
Customer service	1 PoorCustomer service 1 Poor	2 FairCustomer service 2 Fair	3 GoodCustomer service 3 Good	4 Very goodCustomer service 4 Very good	5 ExcellentCustomer service 5 Excellent	N/ACustomer service N/A
Quality / Standard of work	1 PoorQuality / Standard of work 1 Poor	2 FairQuality / Standard of work 2 Fair	3 GoodQuality / Standard of work 3 Good	4 Very goodQuality / Standard of work 4 Very good	5 ExcellentQuality / Standard of work 5 Excellent	N/AQuality / Standard of work N/A
Response time	1 PoorResponse time 1 Poor	2 FairResponse time 2 Fair	3 GoodResponse time 3 Good	4 Very goodResponse time 4 Very good	5 ExcellentResponse time 5 Excellent	N/AResponse time N/A
Reliability	1 PoorReliability 1 Poor	2 FairReliability 2 Fair	3 GoodReliability 3 Good	4 Very goodReliability 4 Very good	5 ExcellentReliability 5 Excellent	N/AReliability N/A
Technology - online portal and access to ease tracing	1 PoorTechnology - online portal and access to ease tracing 1 Poor	2 FairTechnology - online portal and access to ease tracing 2 Fair	3 GoodTechnology - online portal and access to ease tracing 3 Good	4 Very goodTechnology - online portal and access to ease tracing 4 Very good	5 ExcellentTechnology - online portal and access to ease tracing 5 Excellent	N/ATechnology - online portal and access to ease tracing N/A
Australian Made	1 PoorAustralian Made 1 Poor	2 FairAustralian Made 2 Fair	3 GoodAustralian Made 3 Good	4 Very goodAustralian Made 4 Very good	5 ExcellentAustralian Made 5 Excellent	N/AAustralian Made N/A
Rewards and discounts	1 PoorRewards and discounts 1 Poor	2 FairRewards and discounts 2 Fair	3 GoodRewards and discounts 3 Good	4 Very goodRewards and discounts 4 Very good	5 ExcellentRewards and discounts 5 Excellent	N/ARewards and discounts N/A

Your Experience

Overall, how would you rate your experience with us?

How can we improve?

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Additional comments or suggestions

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